We sincerely hope you are delighted with your Noirgaze piece. However, should you wish to return or exchange your order, you may do so within 14 days of delivery.
United Kingdom (UK)
Enjoy complimentary returns within 14 days on all eligible orders.
A prepaid return label will be provided.
United States (US)
Returns are accepted within 14 days on all eligible orders.
A flat return processing fee of $39 will be deducted from your refund.
A prepaid return label will be provided.
Europe
Returns are accepted within 14 days on all eligible orders.
A flat return processing fee of
€27 will be deducted from your refund.
A prepaid return label will be provided.
Rest of the World
Returns are accepted within 14 days on all eligible orders.
Return shipping costs remain the responsibility of the customer and we strongly recommend using a fully insured, trackable, and signed delivery service, as the responsibility and cost of return shipment remain with the customer.
*All items must be returned in perfect new-like resalable condition, unused, and with the original packaging, including boxes and dust bags. We are unable to offer a refund on items that are deemed damaged - scratched, worn, not in their original packaging or missing any packaging.
To initiate a return, please contact our Customer Care team at customercare@noirgaze.com within 14 days of delivery.
Once your request has been received, you will be provided with detailed return instructions. Kindly ensure all items are returned unused, with original tags, dust bags, and packaging included. Returns that do not meet these standards may not be accepted.
Refunds are processed once returned items have been received and inspected. Upon approval, you will receive a confirmation email, and your refund will be issued to the original payment method.
Please allow up to 21 business days for your return to be processed upon receipt of goods.
Refunds are issued to your original payment method.
We are pleased to offer exchanges for items with verified manufacturing defects.
Please contact
customercare@noirgaze.com for assistance.
Selected pieces are available for pre-order, allowing you to reserve them ahead of release.
Pre-orders are typically fulfilled within
2–3 months.
You will receive a confirmation email upon placing your order, followed by a shipping confirmation with tracking details once your item has been dispatched.
Our products are carefully produced and customised at our factories. As production may begin shortly after an order is placed, we cannot guarantee that cancellation or amendment requests can be accommodated.
If you wish to cancel or amend your order, please contact our Customer Care team at customercare@noirgaze.com . We will review your request based on the current stage of production and do our best to assist.
Once a handbag has entered the customisation process, cancellation may no longer be possible in certain circumstances.
If your order is already being prepared for dispatch or has been dispatched, please refer to our Returns Policy for information on how to request a return. Our Customer Care team will be happy to assist you with any questions regarding the process. Any applicable refund will be issued to your original payment method once your return has been received and processed, with any applicable return processing fees applied in accordance with our Returns Policy.
Returns for pre-order items are subject to the same terms outlined in the Returns & Exchanges policy above.
